out of control
what happened last monday morning will be written in history books. my life’s history book at least. or specifically, my “life as a nurse” history book. because i have NEVER done it before.
i’ve been a nurse for more than ten years now, and i have never snapped at whatever my fellow nurses have done, are doing, or will do. never. because, i consider it bad taste to snap.
if they don’t answer their call lights; if they get sarcastic when i answer their call lights, and let them know what their patients want; if they don’t do what they are supposed to do, like cleaning their patients’ poop at least before it turns into stone; if they ignore their IV or feeding pumps alarm, i put a duct tape over my big mouth and just keep my words to myself. i know they have reasons. i respect whatever their reasons.
i recognize the fact that not all shifts are the same. sometimes, you can do all the things that are expected of you. sometimes, you just take each minute as it comes.
the truth is, working as a bedside nurse is just like that. there are times when you literally have no time to empty your bladder even if it is already holding two liters of urine. and there are times when you actually feel like you don’t deserve to be paid full because everyone and everything is just so peaceful.
when i have a chaotic shift, i go around doing my job, thinking it is such a busy night, i wonder if i can still go home without my varicose veins bursting. i don’t go around checking other nurses’ patient list and feeling sorry for myself for having such a crappy list. when i have one of those peaceful shifts and nobody needs my help, i usually read or put my head on a folded blanket and relax. is it too much to ask to be left alone on how i spend my free time, since it is my business? after all, i don’t have a problem with how other nurses spend their free time. they pluck each other’s eyebrows, they paint or file their nails, they write checks for their bills, they do the crossword, they call their significant others, they eat, they surf the web. it doesn’t bother me, it’s their free time, it’s their business.
what bothers me is the comparing and the complaining.
it is difficult to listen to nurses comparing their list of patients to other nurses. they are the nurses who usually talk to themselves, with voice loud enough to blow your eardrum. “why do i have two isolation patients, and she only has one?”, why do i get this patient with a tracheostomy, a feeding tube, a humongous bedsore, and an ileostomy bag, and all her patients are walking?” why do i get this sickle cell patient who asks for pain shot every hour, and hers never even asks for a tylenol”…etc…etc…etc.
the other thing more difficult than that is when nurses actually complain to your face that it is unfair that you are sitting, while they are doing something.
well, my shift last sunday night was like that.
it was my third night, and it so happened that i have had the same three patients since the first night. there are no major changes, so i have practically memorized the meds and cares for all my patients. i basically had it altogether. i was caught up with my charting, and at 2300, i actually had the luxury of sitting and opening a funny book i borrowed from the library. Z was literally jealous of this and she was vocal about it. she started joking about the fact that it was unfair that i have time to read when she has not even done half of the stuff she needed to do.
the whole night, Z went on and on and on. she told me to be careful because i might end up becoming a genius since i’ve been reading the whole night. she told me i shouldn’t have come to work because i’m not really doing anything, except for sitting and reading. she told me the hospital will lose money because of paying me while just doing nothing in the job. and on and on and on. to which my response was either silence or a soft “yeah”.
when the shift was about to end, i was asked by our circulating RN ( a nurse who does not have a patient list, but helps everyone and watches patients if an RN is on break) to help her by collecting the med boxes keys and the cordless phones that each RN has. when i was getting Z’s keys and phone, she said: “wow, you’re finally working! at least you were able to work before the shift ended! i tell you guys, May is finally working, like the rest of us. only, the shift is almost over, so it’s still unfair.”
this is where all hell broke loose.
in a voice loud enough for all the staff RN to hear, i snapped: “Z, do you have a problem with me sitting and reading when i have nothing to do? do you? if you do, i suggest you write me up, and stop telling me i’m not doing anything because i am sick of it. i am sick of you telling me i should do more, just because you have not rested. your comments will not really change a thing, it would be easier if you just write me up, so our nurse manager can just fire me, because you think i don’t do my job. you keep saying i am not doing anything, why don’t you check my chart and tell me what i have missed, and while you’re at it, why don’t you check my patients to find out if any of them need anything that i have not given. or do i have to report to you everything that i do so you will consider me worthy of my pay? ”
“i told you that the whole night? are you being serious here? i was just kinda joking, calm down. are you upset?” Z asked with a little smile.
“yes Z, i am upset. if you are joking, and i’m not laughing, it must not be funny, right? i don’t find it funny that you imply i am not taking care of my patients just because i have time to read and sit.” by this time, everybody’s eyes was fixed on me, with their mouths half open. i know what they were thinking. i too, could not believe i just said what i said, in a way i said it.
i went back to my little table, and thanked God for a little self control. i was itching to add that it wasn’t my fault she is not caught up because when she is free, she retouches her make up and brushes her hair. i was also itching to add that it wasn’t my fault that she is tired because she told me she went shopping till 11 PM and she chatted with a friend till 3 AM the night before. and i was itching to add that it wasn’t my fault that she is not caught up with her duties, because she chats first and charts second. it wasn’t my fault at all. i was itching to say all these but i didn’t.
still, i was angry and i didn’t keep it to myself.
you can accuse me of anything, but never ever accuse me of not doing what i’m supposed to do. i cannot and will not tolerate it.
raised to believe that it is “okay to be angry, but in your anger, do not sin”, it was understandable that guilt overcame me pretty quickly. Z was nowhere to be found after the shift.
at home, i called the hospital for Z’s number so i can apologize. not for the words i said, but for the way i said it, and for embarassing her in front of other nurses. i should have known better. i could have talked to her in private, or told her nicely, when she cracked the first joke that i did not like it. it would have been less complicated that way. instead, i embarassed myself by doing what i think is completely out of line.
Z’s number was not updated, so my apologies have been delayed. usually, apologies delayed are opportunites for pride to kick in, but i’m not worried. i will do everything within my power to swallow that pride, so i can have peace.
what concerns me now is how to avoid the same situation again.
there are about four other RNs who habitually compare and complain. the whole night, they cry out loud about their patient list being unfair. they check everybody else’s list and with tremendous amount of self pity, they compare, compare, compare. they talk about it over and over. instead of using their time doing things, they catch up on each other and complain, complain, complain. they discuss about how they are so busy, they have no time to chart. i have nothing about gossiping the latest hollywood news, i have nothing about retouching make up, i have nothing about hairbrushing, i have nothing about catching up. what i have something against, is when they choose to do all these things first, instead of doing their responsibilities, and then complain (to me!) about not having enough time. is it MY fault?
how do i deal with these people without snapping?
how can i be angry at them, yet in my anger, not sin?


“Life is very short
and there’s no time
for fussing and fighting
my friend.”
The Beatles
May, you can yell at me anytime, and I will always tell you that I thank you for being a nurse, and that you never have to apologize for just being, after all, human.
It does sound like your team has some issues when it comes to complaining, but I’ll bet you are more a part of the solution than a part of the problem.
I wish your co-worker had been a little more… I dunno, normal, I guess. If she needed help she could have just asked for it, rather than be petty. But that’s how people are sometimes.
Women. Sheesh.
Comment by shrimplate — November 23, 2005 @ 4:23 pm
Hi there-
there is only one reason why the nurse you worked with made comments like that… and the irony is that it is the same exact reason you responded to her with anger…
the reason is- “because she is a human being.. because you are a human being” no other reason- that’s it!
we human beings are wired to react.. the great thing is that once we get that it’s one of those human being things, we can get present to it and it magically disappears…
just look at what you made it mean when she spoke to you… what happened is that she made comments to you- that’s all that happened… what you made it mean was what had you react out of anger…
and it’s all human being stuff… that’s all it is…
don’t make yourself wrong…
have a converation with her about the meaning you attached to what she said…
her words were just that…
words…. they have no meaning other than what we make them mean…
take care-
Deb.. in her 30th year as a nurse..
Comment by Deb — November 23, 2005 @ 6:00 pm
Gee, that is not a pleasant way to work. It’s amazing how people can mismanage their time and then blame others.
Comment by junebee — November 23, 2005 @ 6:05 pm
LOL as I,too, yelled at a co-worker on Monday and it is also TOTALLY out of character for me to do this… must be something in the air! I also apologized, not because what I said was wrong, but because the way I said it was wrong.
Comment by mamalife — November 23, 2005 @ 6:39 pm
But I think you worded your anger properly… i mean no sarcasm, no below-the-belt insults. That’s something that’s perfectly under control considering the circumstances
Comment by Rygel — November 24, 2005 @ 6:33 pm
I think May missed the entire point of the night in question.
It is not about who has what patients, it is not about the assignment, it is about comraderie, and helping out your team.
If May does not understand that when her teammate is ‘dying’, and needs help; and fails to help out;then she is putting the entire concept into jeopardy.
If as a CCU nurse, you do not feel that your other team members have a feel and are cognizant of the ENTIRE unit, then HOW can you expect them to be able to back you when an emergency happens? How can you expect them to help YOU, when your assignment suddenly becomes overwhelming?
It is NOT about ‘my’ patient and ‘your’ patient, it is about the unit; and all of the staff must realize that anything can happen at any minute; and then it is truly about “the patient”; the reason you are all there in the first place.
Comment by Anonymous — November 24, 2005 @ 6:41 pm
in response to anonymous’ comment - if may’s teammate needed help, then she could have asked for it instead of being sarcastic. if someone is sarcastic or unpleasant with me, it makes it harder for me to WANT to help them.
may - although i don’t know you personally, i’ve been reading your blog for awhile (so i feel like i know you). you sound like a nice person and even nice people have their limits. sometimes if you don’t show that, people take it as an invitation to stomp all over you. i doubt that will happen now!
also, the fact that you want to apologize to z really shows what a classy person you are. good for you…
take care,
~m.
Comment by unsinkablemb — November 25, 2005 @ 7:28 am
anon: i guess you missed the whole point too. the reason why Z’s behavior and comments aggravated me was because she was not caught up because she was busy. she was not caught up because she was doing other stuff, instead of doing her responsibilities first. i offer help and she says she does not need it. i mentioned i sit and read when nobody needs my help, which i suppose means that i don’t have that mentality of “my” and “others’ patients, as you seem to imply. the entire point of the night in question is fact that every RN/person has his/her own way of spending his/her free time, and as i respect others on how they spend their free time; it pissed me off that they can’t respect mine. after all, it is my free time. so don’t worry, if you happen to be admitted in our unit, and you need help, and the nurse assigned to you is busy, i’ll still give you a bedpan.
and as an update, when i apologized to Z for saying what i said the way i said it; she said “it was nothing, i should be the one to apologize”. i did not really expect that anymore, i just want to have peace, because it bothered me that i lost my temper on what turned out to be a petty thing when everything was said and done.
Comment by may — November 25, 2005 @ 7:52 am
Sounds like, in the end, after she said what she did about it being her that should apologize, well, it sounds to me like you’re both right.
But I still think that you were right first. In life sometimes that doesn’t count for very much, unfortunately.
Seems you have a lot of power among the members of your team, May, to get a response like that.
Use “the Force” wisely, May!
Comment by shrimplate — November 25, 2005 @ 6:09 pm
You HAVE to draw the line with “helping” other staff members otherwise some staff members will take your helpfulness and teamwork attitude as an excuse to slack on her job, knowing that you will ride in to her rescue. I learned this from 10 years in the dental field so I am hoping that it will serve me well into nursing.
I don’t think you did anything wrong May. Like someone else has already said, at least you were straight up with her instead of complaining to others or hitting below the belt with your response.
Glad to hear she said what she did. Maybe now she will realize that behavior is not acceptable.
Dawn
Comment by overactive-imagination — November 27, 2005 @ 3:44 pm
I may be a little late with my comments… but what the hell? I think that Z should just mind her own business. If she needs help, ask… If not… why is she clocking your time? Does she pay you? If your job is done, you should take the time to sit. There are several nights that you will not get a free moment to pee! There are several nights that you have probably already spent with endless time on your feet. I think that it was justified to say at least “something” to this constant complainer. If she has has such a problem with waisting time… where does she get the time to stop and play dictator?
Another hardworking RN
Comment by Anonymous — November 27, 2005 @ 5:10 pm
May, I think you handled it just fine. I know you’re disappointed with HOW you handled it, but I think you got your point across and no one is worse for the wear
Comment by geena — November 27, 2005 @ 8:45 pm
May,
Humans can only take so much. You have a very stressful job and it is inevitable that eventually tempers will flare and emotions will come out. I would not feel bad about what happened. You stood up for yourself and it was long over due. I also know people and co-workers like that. They pick and pick until you can’t take it any more. You try to be a nice person, live and let live, etc, but that only works for so long if you are in a stressful environment with people who show no respect. Also, even though you were completely in the right, it was very big of you to contact her and apologize. I can’t say I would be able to do that. Egos can be such a pain in the butt sometimes, huh?
Anyway, good luck and I hope she gives you more respect now that she knows how you feel.
Dustin B.
Comment by Dustin B — November 29, 2005 @ 11:00 am
I understand how you felt. I used to work on the floor, and I would listen to a couple of nurses in particular every night bitching and whining about their patient load. Funny they had time to do this, but at the end of the shift still hadn’t finished their charting and patient care.
I am always willing to help. This used to surprise some of the other nurses. When they questioned me, I would just look at them and say, “Well, we’re a team. We help each other out. That’s what we do, right?”
As for the ones who are REALLY too busy and overloaded, I will do whatever I can to help them, as long as they don’t take advantage. But if I need help at another time, they better damn well be helping me out, or they will lose my support unless they ask for it.
So many strong personalities mixed together. There’s bound to be conflict. We’re only human.
Comment by Susan — December 1, 2005 @ 3:26 pm
Not only should you have yelled at these whiny babies, but you should have slapped the blank out of them. Did these women have their personal development stunted in gradeschool.
No seriously, why are there so many nurses that insist on being victims even when they are not. Co-workers are one of the reasons that nurses stay or leave a job.
I personally try to have an open, honest communication with others. Sometimes it’s not pretty - but wouldn’t you want to know if you were annoying the stuffing out of someone. It all ends up coming out in the end anyway.
Comment by Mary — December 9, 2005 @ 11:51 pm