because i’m stupid. what’s your excuse?
i admit. i got carried away. i got emotional.
first, she told us that for the year 2006, up until november, our unit had a total revenue of X million dollars. yes, millions! not hundred thousands, not thousands. millions! then she told us, that for the past 8 months, she has not hired any staff, which means, nobody has resigned.
then, she discussed the PCA (patient care assistant) issue. to refresh our memory, she explained what we’ve already seen in the past 2 weeks. for NOC shift, there is 1 PCA for patient census 22 and above, NO PCA for patient census 21 and below. for AM shift: 3 (yes, three!) PCAs for patient census 22 and above, and 2 PCAs for patient census 21 and below.
she explained how AM shift needs more PCAs because they pass food trays, feed and bathe patients, send more patients to procedures and tests.
i don’t know if she meant that nothing happens at night, (because that’s how it sounded) but this is what i know: i know that patients are being prepared for GI procedures at night, which means they poop more at night. patients who are confused get more confused at night. patients still go to procedures at night, and yes, they still need to be repositioned at night!
anyway, there were 20 RNs present. this annual competency class and staff meeting was scheduled three different times and was/is mandatory. our group was the second group.
when the PCA issue came up, the NOC nurses started fidgeting in their chairs, but were very quiet. “fine”, i told myself, i will raise my hand, express my concerns, and for sure, they will either talk about what they tell me at work every night, or at the very least, back me up.
well, what happened next totally threw me off the edge! nobody said a thing. nobody! they all sat there, like they all lost their tongues! they looked at me, they looked at our nurse manager. then, they stared at the wall like they couldn’t care less about what we were talking about, because frankly, they thought May is a loony and a liar.
i ended up saying with a sarcastic tone: “if you said we gained X millions in the past 11 months, will it really hurt to hire another PCA for the NOC shift? also, since you have been sort of bragging about the fact that nobody has left the unit in the past 8 months, you have to watch out because people are definitely planning to leave. lastly, just to let you know, the PCAs are happy when they get floated to another unit, and you can’t blame them.” i know, i shouldn’t have, but obviously, i feel very strongly about this.
then, i zipped my big mouth.
our nurse manager (very calmly, bless her heart!) went on to explain (in technical terms i honestly do not understand) how they came up with the staffing ratio, and corrected me on the issue that the PCAs are not always happy to float.
everybody was quiet. their silence made me think i was working in a different planet, or that i was a complete bitch for bringing up the issue. their facial expressions made me feel like i was this nagging wife who has nothing sensible to do, but complain, complain, complain.
the thing is, these are the very same people who complained to me every single night i was at work. every single night! the very same people who are convincing me to apply to other units and leave. the very same people who said they will sign a petition for a change in our situation if i just write the petition.
we had a much needed 10 minute break.
outside the conference room, one of the NOC charge RNs thanked me for “speaking up”! others tapped my shoulders. what do they mean?
well, they mean two things:
first, i’m stupid for speaking up when i know nothing will change the administration’s decision.
second, i’m stupid for assuming that people who speak up behind their superior can actually face that superior and say what they say behind her.
lesson learned: it’s easy to be stupid, but it doesn’t hurt to be smart.
next staff meeting, i will not say anything even if they pay me.
and for the record, they can only pay me in millions.
anyway, just before we went home, i went up to the nurse manager and apologized. not for the things i said, but for the way i said them. “i apologize if i sounded like i was attacking you personally. that was not my intention. i just want you to know that is what’s happening in reality, i hope you didn’t take it personally.”
she was very professional about it and told me i didn’t have to apologize. “i know all about the issues, but i just can’t do anything about it at this time.” she was very calm, never emotional, very professional.
so, in case you are wondering, that’s why she is the nurse manger, and i’m not.
_________________
by the way, i wasn’t able to escape the applause. the nurse manager, unaware that i planned to totally let all my complains out in the open, asked me to stand up before the meeting started. she kept the fancy plaque all this time, and presented it to me to recognize my so called positive attitude.
at least this early, we already know that i will not get the same award (if ever i miraculously get one!) next year. don’t we?
__________________
i was gonna write about how i spent three hours in an urgent care clinic as a patient yesterday, but this post staff meeting rant got in the way, i have no more energy. so, i’ll reserve that for future posts.
in the meantime, before i forget…to those students who are interested in winning a $5,000.00 scholarship sponsored by nursing jobs.org, go ahead and check it out. this is something i would have joined if i was eligible. it’s big money, and if you have great reasons why you chose nursing, writing about it wouldn’t be that hard, right?


I often feel bad for nurse managers. They stand between two forces that have fairly opposite needs. The upper management that wants to increase profits, and the nurses who want adequate staffing etc. etc. (all of which cost money).
I can’t say enough times how fortunate I feel to work in an environment where profits are not a motivation. In Canada, the focus is trying to find ways to run hospitals with tax money…rather than than make as much money as possible. Sure, in both systems, money is an issue…however, I think in the public health care system, there’s a larger focus on patients. Breaking even or running as a loss can be more or less acceptable, as long as patients are properly cared for.
I have such a biased opinion though, so I probably shouldn’t address this topic. I feel that for profit healthcare is criminal. Everyone should have equal access since health care is a right, not a privilage.
Yay Canada!
Comment by Sean — January 15, 2007 @ 11:28 pm
I’m no nurse, but I’ve been in this position before at my last job, a distribution center. Everybody talks revolution behind the plant superintendent’s back, but when there’s a meeting, nobody says a thing. Except me. Let’s just say I no longer work there (it was time for me to retire anyway, I just did it a couple years earlier than I would have).
Comment by Donna — January 16, 2007 @ 3:23 am
No, my dear, you MUST speak up at the next meeting. You must scream, shout, and call them on their shit. (Excuse my French). Hospitals count on nurses being passive. In our state, there is a law that says that nurses have the DUTY to refuse to work on a unit that is unsafe. Maybe if you keep speaking up, your coworkers will join you. Your bosses response is typical. Remember, figures don’t lie, but liars figure.
Givem’ hell!
MJ
Comment by motherjones-rn — January 16, 2007 @ 7:21 am
may,
THANKS for the info about the essay contest! i have more to say about the meeting but i am running out of the house to my shift…so that has to wait!
but i wanted to thank you for your compassion for us struggling students
love,
kip
Comment by kip — January 16, 2007 @ 7:31 am
I agree with the previous commentators. Don’t give up the fight because even though the situation might not change immediately, it may change eventually if you keep at it.
You’re not stupid for speaking up. I think the other nurses are stupid for having legitimate concerns and NOT expressing them at your meeting.
Keep at it, May, cudos to your for having the courage to say what needed to be said.
Comment by Brittie — January 16, 2007 @ 8:13 am
You were leading from the front. You blew the whistle, climbed out of the trench and ran toward the enemy line. But you forgot to make sure the troops were following.
And they weren’t.
My condolences.
But x million revenue is one thing — what were the profits? Your points about why more help is needed at night made sense:
she explained how AM shift needs more PCAs because they pass food trays, feed and bathe patients, send more patients to procedures and tests.
i don’t know if she meant that nothing happens at night, (because that’s how it sounded) but this is what i know: i know that patients are being prepared for GI procedures at night, which means they poop more at night. patients who are confused get more confused at night. patients still go to procedures at night, and yes, they still need to be repositioned at night!
Did you get this across, do you think? I know, the nurse manager is in the middle, but she may be looking for ammunition to carry back to management and this looks useful to me. Maybe it would to her.
Keep on fighting the good fight.
(But the next time you blow the whistle, maybe you should stick a bayonet in someone else’s backside, too, so at least somebody else jumps up when you do to go ‘over the top.’)
Comment by The Curmudgeon — January 16, 2007 @ 10:53 am
Sounds like she is spitting out beaucratic statements exactly as she has been trained by those above her. Good for you for standing up! It is a shame everyone else timidly kept their mouths shut. When I left the hospital, a HUGE percentage of the staff also left at about the same time for the same issues you cite. When I turned in my resignation my supervisor said to me, “You can tell the rats as they all jump overboard when the ship is sinking.” Yeah, whatever.
Comment by lisa — January 16, 2007 @ 5:43 pm
I have seen this situation from both ends of the coin.I don’t know the exact situation where you work, but I will say that nurse managers are often privy to information about staffing etc that they are not allowed to divulge. They frequently find themselves torn in three different directions- 1)patient advocate, 2)employee advocate, and last but not least 3) facility advocate. The nurses under them don’t always realize the battles that occur behind closed doors in their favor (won or lost)
Comment by Joe — January 17, 2007 @ 4:11 am
I’m just curious to what your patient load is. Does it differ from day shift to night shift? Our load on our unit (which is 1/2 medical and 1/2 oncology) is 4 patients on days and 6 on nights. There’s 46 pts on our unit and 10 Rns on days, 8 on Nights. We have no PCAs to do our dirty work. No one to get our bells, no one to help position etc. It would be nice though
Thanks for listening.
Comment by Luslov — January 17, 2007 @ 5:28 am
Boy do I know where you are coming from. Our non-profit hospital was bought by a corporation last year and ever since it’s like working in HELL!!
Our usual patient load on a Med/Surg floor is 6 and sometimes 8. That is not safe for the patients!!!! If we have 6 total patients on the floor, we only have a charge nurse - who does the charge nurse duties, ward clerk duties and assist the other nurse with the 6 patients to do aide work.
Charting?? Has to be done, but who has the time?? Generally I do all my patient care, then spend the last hour of my day trying to decipher my notes into charts. Check drugs 3 times each med pass X 6 patients X6 med passes = is it time to go yet?
I’ve spent the last 12 years of my adult life in Nursing school off and on… from LPN to BSN and hopefully soon to MSN. I can definitely say I love my patients, it’s the buraucratic crap we have to put up with that I hate!! When will facilities learn how to properly care for human beings?
Comment by mimi — January 17, 2007 @ 5:25 pm
Bless your heart—the same thing has happened to me before, and it’s frustrating. I never can figure out why the same people who gripe for 8 hours a day suddenly turn mute in a staff meeting. One thing I know–is that the nursing shortage around here is making certain employers slightly more “nervous” about when nurses threaten to quit, because at least twice this year they all actually DID, bringing a company to its knees….
Comment by A Bohemian Road Nurse... — January 19, 2007 @ 8:43 pm
This is exactly what gets me down as far as work is concerned..Keep it up, some of us look up to you for the things you say and do
Comment by Nana — January 20, 2007 @ 11:12 am
May,
you must be working at a for-profit hospital. I struggled through one for 2 years so I could be close to my young family. I began hating working there after 3 weeks (it was a new hospital-lots of problems). I talked to some sort of ‘fixit’team sent out by the corporation (the rest of us RNs talked also). Nothing changed except that I became bitter. The dollar is the bottom line for the for-profit hospital. These type of hospitals believe that the higher patient to nurse ratio saves them oodles of money so the corporation can then buy a casino or some other investment. The Chief Financial Officer runs the hospital, not the nurse manager, not the chief nursing officer and not the Chief executive officer. Just my 2 cents. You have a warm, professional attitude and I hope you make a change for your sanity.
Comment by pam — January 20, 2007 @ 9:01 pm
[…] just so it is clear, it is very very difficult to keep my mouth shut if the topic being discussed is something i feel very strongly about. but believe me, i do know when to zip it. well, okay, sometimes i don’t. […]
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