the H in nursing
“do you think you can help mr. G get out of bed to chair again tonight? i know the physical therapist did it this morning, but it will be great if he can sit up again tonight.”
he was a good looking doctor, but it was not his good looks that made me want to do his request right away. it was the very nice way he asked. not all doctors ask that nicely, and i really wanted to say yes, but i can’t.
“i really doubt i will have time to do that, so i will not promise. but i’ll try.”
he nodded, and left. he didn’t look happy. so was i.
_________________
one of our clinical instructors in nursing school taught us that there are three H in nursing. in no particular order, they are:
Head.
Heart.
Hands.
to be a good nurse, one has to have the balance of three.
one must know enough, care enough, do enough.
too much of one and lacking of the others is not good.
the key is balance.
knowledgeable. to give informations to a patient who fears the unknown.
compassionate. to be there when a patient fears what he knows.
capable. to do things for a patient who cannot.
___________________
if i am too smart that i think cleaning butts is beyond me because i’m too clever, i am not a good nurse. i may have a big Head, but that doesn’t make me a good nurse. if i am too compassionate that i feel my patient’s pain when i push 10 meq potassium IV, not knowing its lethal effect, i am not a good nurse. i may have a big Heart, but that doesn’t make me a good nurse. if i have the ability to give five baths in 15 minutes, without caring if my patient’s dignity is violated, i am not a good nurse. i may have big Hands, but not a good nurse.
Head. Heart. Hands.
the key is balance. not too much of one. not lacking of the others.
_____________________
five RNs, 20 patients, mostly total care. no patient care assistant (PCA). in a nutshell, out of the 12 hour shift, i was on my feet for 11 hours. the total of one hour spent on the chair was spent to chart, to enter orders, to check labs. nobody talked to anybody. everybody’s patience was tested. everybody’s back, legs and arms hurt.
i walked into my 85 year old patient’s room whose mouth was full of lesions due to some form of cancer. she takes medicines ever so slowly, it ate up a lot of time. she would start crying in pain at every sip of water. my Heart ached at the sight of her, but in my Head, i keep saying: “hurry, hurry, i still have three patients to give meds to.”
i walked into my 38 year old brain injury patient’s room whose sacral wounds were soaked with poop. my Head and my Heart have different reasons, but they both want the patient cleaned ASAP. logically, there is the concern about infection. emotionally, there is the “what if that was my husband lying there helplessly” question. my Hands? a totally different story. i just cannot clean a 200 pounds contracted man by myself. it was not right, but the patient had to wait till i get some kind of help.
________________
the key is balance. when i know enough, i can care enough. when i care enough, i can do enough. the three H makes sense. it made sense to me then when i was a student nurse. it made more sense to me now that i’m an RN. i know i would be a better nurse if i practice with my head, my heart and my hands.
i wonder if this makes sense to the management.
i am guessing it doesn’t, because if it does, why would they come up with this new “no PCA for a census lower than 22″ policy?
_________________
all the nurses went home weary.
our Heads hurt.
our Hearts heavy.
our Hands sore.
we did not really care that we were not good nurses. for the most part, we just felt sorry for the patients.


I’ve been reading you blog for a few years, and this post, by far, meant the most to me.
I wish my instructors had taught me the “3H’s”. I was left to figure it out, and still have a hard time with putting too much of the Heart part in to it.
One of the reasons I love reading your blog, and relate to it so well, is that you are able to put yourself in your patients situation, and sympathize.
The world needs more nurses like you.
Comment by Moi — January 5, 2007 @ 2:34 am
Hi May, I’m a long time reader of your blog and first time poster. This post kind of clicked something “on” in my brain. Your patients are so lucky to have you. You may not be a “perfect” nurse, but as long as you follow the “3H” philosophy, I believe you will be giving the best you can give.
Also reminded me of my year in the “4H Club of Massachusetts”. In “4H” the philosophy is the same Head+Heart+Hands, but the 4th H is for Health. We were an equestrian club, so we learned about all things Horse (5H?) not sick people. However, the philosophy is a general one, think what a better world this would be if we all lived by the 3H/4H philosophy!
Comment by Brittie — January 5, 2007 @ 6:45 am
i will be starting nursing school in the fall - and i think i just learned the KEY right here. i really love this philosophy, and hearing how you put it into practice was eye-opening.
thank you for sharing this with us now, and for sharing so much of your heart with us… it is inspiring. to listen to someone who is human.
Comment by ladybugkip — January 5, 2007 @ 8:11 am
A very interesting, and touching, post.
But I have to ask: Did you ever get back to Mr. G?
Comment by The Curmudgeon — January 5, 2007 @ 9:45 am
Thanks for writing this. I am the Assistant Director of Nurses at a 120 bed skilled nursing facility. I take a tremendous amount of pride in the facility and the people I am blessed to work with. The nurses and the Aides do atremendous job, but no matter how much we all do it seems that there is still something more we want to do.I am going to encourage both the staff under me, and the ones above me to read this post. I think it will have a dramatic effect on anyone that does read it.
Comment by Joe — January 5, 2007 @ 11:29 am
And hospital “suits” can’t understand why nurses are leaving bedside care.
I think nurses need to add another “H” to the list. We need to raise hell about how hospitals are screwing over our patients.
Thank you for writing your post.
MJ
Comment by Mother Jones RN — January 5, 2007 @ 1:17 pm
Right on.
Comment by A Bohemian Road Nurse... — January 5, 2007 @ 5:14 pm
curmudgeon…that is one of the sad parts. no, i was not able to take him out of bed to chair. he was a 78 year old gentleman who had vest restraint because he was confused, and was not steady enough to walk on his own. i could have easily transferred him from bed to chair, because he was not that heavy, but the problem was, if he is on a chair i had to stay with him or at least be about 5 feet away from him to assist him when he will start standing up.
leaving him on a chair by himself, while i go crazy doing all sorts of other things with my other patients was a risky choice, so i did not do it.
Comment by may — January 5, 2007 @ 6:26 pm
That is why I left the hospital. Too often too short staffed where you went home feeling terribly for the care you should have provided but just were not able to.
Comment by lisa — January 5, 2007 @ 6:42 pm
great post. it is difficult to balance, it is difficult to replenish ourselves after giving 100% and still feeling like we short changed our patients.
Comment by kt — January 6, 2007 @ 12:25 am
[…] Jo realizes that no-one can hear you scream in the med room. Mind you the sanctuary of the med room is far from the horrors of the pan room. About a Nurse brings some balance to it all with a fantastic post:Â Head, Heart and Hands. […]
Pingback by » around the traps. — January 6, 2007 @ 3:14 am
Splendid post! I wish there are still more nurses like you where we came from. I’m so proud of you. I’m not sure if there are still CI’s that teach the 3H’s though. The demand for more nurses overseas has made a lot of fast buck, diploma mill type nursing schools that produced vast quantities and not necessarily quality graduates. Even doctors are joining the race just to get out of the country. Quite sad.
Comment by howling — January 6, 2007 @ 7:19 am
i salute you all RNs working abroad!
i have an RN friend who’s jst left for the states last Oct., your post reminded me of her. she must be lonely right now…
Comment by Mayang — January 6, 2007 @ 9:46 am
As a nursing student, I am struggling with the balance every day in my clinicals - right now too much heart, which slows me down and wears me down….hopefully I’ll figure out how to balance it all out soon.
Great post!
Jen
Comment by Jennifer — January 6, 2007 @ 7:47 pm
I wish that managers were required to work a few shifts on the floor every month. I think that would result in more aides to help us.
Comment by Melissa — January 6, 2007 @ 8:15 pm
Thanks, May, for this inspiring post of yours. Happy New Year to you. Please keep writing and I’ll keep reading!
Comment by Pam — January 6, 2007 @ 8:47 pm
Whose brainiac idea was the “no PCA for a census lower than 22″? I’m sure you are so exhausted when you leave there May. There are days when I fuss at work…I won’t fuss anymore. You have it way much harder than me…
Thanks for the reminder.
I’ll wish a PCA for you in 2007.
Comment by kimmyk — January 7, 2007 @ 5:31 am
Beautiful post!
I have long tried to figure out what makes a good nurse, what combination of qualities and you nailed it.
Many many people simply could not do the job even if they tried. We should give ourselves more credit because it is really the combination of brains, compassion and willingness to work that make a good nurse.
We are special!!!!!
(I usually HATE it when people say, as they so often do …”you have to be a special kind of person to be a nurse” because usually what they really mean is “wow, I can’t believe the crap you put up with!”)…
Here’s to all the wonderful nurses out there! May we all feel good about ourselves and what we are trying to accomplish against some seriously bad working conditions in some places.
I have great admiration for all of us!
Comment by rnrealnurse — January 8, 2007 @ 11:46 am
Nurses surely deserve better. Thank you for all your hard work and great care. And thanks for sharing your thoughts on this excellent blog.
Comment by Zebra — January 8, 2007 @ 2:47 pm
Oh May, I’m so sorry. It shouldn’t be that way. Hang in there.
N
Comment by apgaRN — January 9, 2007 @ 8:35 am
This is exactly why I am not in the hospital setting as an RN. Thanks for your efforts in an unrealisitic environment. Blessings!
Comment by Tara D — January 9, 2007 @ 6:56 pm
Hi there may, I know nursing can be a Hard job and a Heavy burden as well. But Hang in there, i know in your Heart that making people Happy even just a little can lighten that burden.
Comment by Ferdz — January 10, 2007 @ 9:05 am
[…] Fellow Nursing Voices blogger May discusses the practical application of The H in Nursing at her blog About A Nurse. I had never heard of this philosophy of nursing until I read her post, but it is something every nurse/student nurse should understand. […]
Pingback by Change of Shift - Volume One, Number Fifteen // Emergiblog — January 10, 2007 @ 6:38 pm
Wonderful post, May! Hang in there… I hope they change their minds about the PCA situation.
~m.
Comment by unsinkablemb — January 10, 2007 @ 6:41 pm
Things take time.
Bureaucrats have little concept of this.
They dwell in small rooms in which time goes by at the rate of continental drift. That is to say, quite slowly.
And they take regular breaks and eat lunch every day at 12:30. For that, can they be trusted?
No.
Comment by shrimplate — January 10, 2007 @ 10:05 pm
What an inspiring post. There are too many nurses leaving because of their inability to do all that they want to do and therefore feel unfulfilled and ineffective. It’s hard to keep going back but without nurses like you, with your commitment, the patients suffer even more.
Hang in there.
Comment by Eileen — January 11, 2007 @ 6:04 pm
Hi,
I found your post through emergiblog. I’m a resident doc and just wanted to say that your post sums up everything that I try to do everyday, albeit in a slightly different way. It also makes me thankful (yet again) for good nurses!
Thank you for a beautiful post.
Liana
Comment by Liana — January 11, 2007 @ 7:32 pm
I’m a newly licensed LPN and an RN student and I am very moved by this post. Wonderful! Thank you for the insight.
Comment by intelinurse2b — January 14, 2007 @ 7:13 pm
am a nursing student and i find your 3H formula
just magic….unfortunately not everyone use their
HEAD to start with…across my placements i have seen
managers/ charge nurses running and panicking as
headless chicken with no sense of planning or prioritising….its a pity
HEART - i ahve also seen HCA abusing over patients -
wrong manual handling and adressing them as if they
were just a piece of shiii ….or some nurses with the attitude of // oh i just cannot be bothered -
he will wee or pooh again so leave it for next shift… god knows why they still do this job?
Money i doubt - some jobs are better much paid than nursing
HANDS - Managers and charge nurses often forget who they are … i have seen managers or charge nurses
just ignoring the bell from patients opposite the
nurses station…even if it was for a tissue / cup of tea / towel / adjusting blanket - simple patient demands were unmet while the team allocated to the unit were sweating with the daily chores. Hands that are ready to help to deliver quality care seem to be
a disappearing specy.
having said so - i have also come across fabulous
teams who are ever ready to apply the 3H -
i wish i join such a team after i graduate.
everyone should reflect on this 3H to underpin
Comment by host — February 3, 2007 @ 5:34 am
Hi May,
Loved your 3 H’s.
Our instructor said to us, “It is more important to be a good nurse rather than a nice nurse”. I knew what she meant right away and still remember to this day. I “reflect” on my practice everyday as I remember a presentation in N.school on this very subject and going through all the papers to collect enough info on “Reflective Practice”. It does make you think and become “better”. I also remember another Nurse saying we have to “move forward” after we’ve made a mistake. Another said “to fix it in the moment, and not let it go on forever”….
I can think of another “H”–health, ours and our patients..
Comment by Heb — March 5, 2007 @ 5:35 am
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