the killer question
thursday night was the kind of night that made everbody say “what a night!”
i admitted my patient in bed 1 at around 2030, and i can hear the dialysis nurse talking to the patient in bed 3. i assumed it was an emergency dialysis because usually, they only dialyze till 1900, and those that can wait are done first thing in the morning.
i heard the patient answering the dialysis nurse’s question with a voice that didn’t give me any suspicion that something ominous was going to happen. there was no premonition. he sounded energetic, and was even talkative. although it was his very first dialysis experience, he didn’t sound scared, and i didn’t sense the presence of death.
a couple of hours later, i heard the call for a code. it was instinct for me to pull my patient’s curtain, like a mother trying to shield her child from seeing and knowing reality when we think they are still unprepared to face it. i wasn’t being dramatic. after all, my patient had cardiac issues. the last thing i wanted was to see him stressing out over the fact that doctors, nurses, and everyone else were running in and out of the room trying to save a life, just a few feet away from him.
i didn’t join the already crowded situation, but i clearly heard the chest compressions on going, and going, and going. i checked my patient, and for reasons i still don’t know, i apologized for the commotion. like it was my fault that somebody coded.
he told me, “all this is giving me a headache” and asked, “can i have some tylenol?” concerned that he eventually figured out his roomate was fighting for his life, i gave him darvocet. i told him it was something a little stronger, and that i hoped it will help him relax and eventually sleep. like i believed in magic.
after a while, i was pretty sure i just imagined the sound of the patient’s ribs cracking in bed 3, so i peeked. i heard the doctor ask if anybody in the code team opposed to stopping the code. there was silence, and i sighed in relief. they used up some of the meds in our code cart and somebody had to grab the code cart from the unit next door. it was THAT intense.
aside from the indescribable feeling of sadness i felt for the expired patient’s wife, the other sight that broke my heart was seeing the dialysis nurse leaning on the hallway wall, talking on the phone. she was distraught and was obviously in a state of shock. she was shaky and on the brink of tears.
later, i heard her say this was her first code and first death experience as a dialysis nurse. she was very quiet for a long time, looking beyond the walls and the faces before her, like she was somewhere else. one of the doctors finally said “things happen, you didn’t do anything wrong” or something to that effect. i think she didn’t hear. or she pretended not to, because she continued staring in space, spaced out.
i know she has been a dialysis nurse for at least over six years, because i have seen her around since i started working here. i don’t really know her, but i wanted to hug her. i didn’t, because even a hug, in that moment, seemed trivial and inadequate to reassure her. she never said it, but written in her face were an endless lists of self doubts, almost to the point of loudly owning up to the cause of the patient’s death. in reality, we all knew there was nothing she could have done to hasten or stop him from dying.
this is the thing: it boggles me that in general, nurses, myself included, tend to blame themselves when something bad unexpectedly happens to a patient who does not have a terminal illness. but, we never feel responsible if the patient gets better.
it takes a lot of empathetic talks and support to convince us that we didn’t cause the patient’s death or any of their worsening condition. we are always eager to analyze the scene over and over asking the proverbial ”what have i done wrong?” in the process. we get jolted, and although it takes a while to recover, we do move on, only to be reminded by a somewhat similar event sooner than we expect.
on the other hand, when gratitude is expressed for a job well done and a patient gets discharged in a better condition, we shy away from that pat in the back and say, “i didn’t really do anything.” if and when we sincerely accept acknowledgment that we were a part of some good outcome, it only takes one patient going downhill to pull our spirits down and start that familiar cycle of taking the blame.
why are we so hard on ourselves like some uptight zealous idealists? why do we have to look for someone to blame all the time, and find that someone to be ourselves all of the time?
why is that?
i wasn’t even done mulling over this question, when i heard somebody pull the newly replaced code cart. again.
in the corner of my eye, as i see the people running towards another patient’s room, i saw the patient’s nurse, wearing that same face. the patient was eventually transferred to ICU, but that look was still on the nurse’s face. a look that reeked of self blame. again.
why is that?


Great post! I have noticed this phenomenon quite often myself. I think of it as a character trait that is hidden deep within the souls of nurses, at least the ones that got into nursing to make people feel better - it is an inherent need burning deep within them. Myself, I hate getting compliments. I am only one person in a team of many that contributed to any success story. When things go wrong, I over analyze my part and criticize myself. Especially in situations where there were a dozen things that I could have done but only time enough to complete the most important tasks, the ones I deemed most vital at the time. I always blame myself for not finding a few extra minutes to do the other tasks. I call it the “what if?” syndrome…what if I had only taken the time?
Comment by Joe — July 5, 2008 @ 11:31 pm
What an amazing post - you write beautifully!
I had no idea nurses feel these emotions. Strange how humans in all spheres of life react by blaming ourselves.
It must be an emotionally exhausting job. Makes me feel grateful to work with computer for once.
Comment by Leonora — July 6, 2008 @ 12:45 am
I’m also amazed how well you express universal emotion.
I think we are fooling ourselves when we believe our small contributions govern life or death. Look at the huge advances in medicine in the last thirty years. We thought we knew so much then. We still hope for the best outcome for everyone.
Sometimes we realize we could or should have done things a little differently, but often the outcome wouldn’t have been changed.
Part of the shocked, grieved stare seems to be a core realization that it’s not all in our control. We tried but the outcome wasn’t what we expected or hoped for.
Many physicians also blame themselves, especially when they have an emotional connection with the patient.
The strain of life and death situations on a regular basis is exhausting and emotionally painful or you can go the route of deadening all feelings which also takes a toll on you.
Thanks so much for blogging. Your recent fiction post about the woman whose husband was chronically ill could have been spoken by me on a bad day. Facing hidden thoughts and fears helps even when it’s read on someone else’s blog. Thanks again, Beth
Comment by beth — July 6, 2008 @ 5:00 am
Wow. Great post May,brings back memories,especially of having to use the second crash cart………and those feelings.
Comment by ButtercupRN — July 6, 2008 @ 7:13 am
wow may.
how long exactly does it take to use all the meds on a crash cart? how long does a doctor try?
your patient okay? i’m sure that was an experience for him too.
geez louise.
Comment by kimmyk — July 6, 2008 @ 7:25 am
beth: you are right about the physicians blaming themselves too. as a matter of fact, in this particular situation, the medicine doctor and the doctor that led the code team were at each other’s throat (although in a professional manner) going back and forth on what had happened and what somebody did wrong, right there in the hallway, after the patient was pronounced. i just didn’t mention it in the post because i was focusing on the nurses.
kimmy: his headache was relieved by the darvocet. i found it amusing that in the morning, when a venipuncture was asking about the patient in bed 3, to draw the morning labs, he answered, thinking the venipuncture was asking him. he said “he went away” three times. i don’t know if that means he knew he died, or he actually thought the patient was just transferred.
i think they ran out of epi. i don’t know the exact time, but the whole code, excluding time of intubation took less than 30 minutes. but we all felt like it was way more than that. with all those sweaty code team members catching their breaths, you would have thought they worked for days nonstop.
Comment by may — July 6, 2008 @ 7:43 am
Epi is the most likely medicine to run out of, because there is no limit to how much can be given during a code and a new dose can be given every 3 minutes.
Having worked both the Nurse side and the CPR side (run by Techs in the ER), it is mentally exhausting for the nurse and physically exhausting (remarkably so) for the Tech.
I think the one mistake you made was to not go up to that nurse and give her a hug. I know it wouldn’t have cured all the ills in the world, but I think that sometimes the smallest gesture - especially when we are busy blaming ourselves for mistakes - can go a very very long way in helping heal the little wounds.
Comment by Braden Ellis — July 6, 2008 @ 9:45 am
Several years ago a colleague committed suicide. The charge nurses called all of us at home to let us know about it, and started the conversation with the news that they had something they had to tell us. I understand that each and every one of us who got a call immediately assumed that the call was about an error we had made! There are so many factors that make us this way: the knowledge that an error on a nurse’s part can have disastrous consequences, hyper-responsibility, but also a degree of self-importance.
I have to agree that hug wouldn’t have hurt.
Comment by D. Hurst RN — July 6, 2008 @ 10:04 am
May,
If you can’t hug, go with the pat on the arm or some other touch that is appropriate. Not everyone is a hugger, so don’t worry.
I have worried about one of my patients who died not long after I cared for her. Just thinking about it makes me go over in my mind…did I do enough at the right times and will the family sue me? Yes, it’s scary because those people who think you don’t do enough, may just want to do that to get some “justice” or feeling of relief. Thankfully, I know my patient’s family liked me, because my patient did, and they were just so happy that she did not suffer.
On the gratitude part, yes, it’s a nursey thing to say, “Aw shucks, I didn’t do anything.” but truthfully, we do.
I think a more appropriate response when we get compliments and do a great job is “Thank you.” If you want to tell the family, etc., that you liked their patient and they worked really hard, I do that, too.
One of my grade school teachers told me never to discount a compliment. If you get one, you’ve earned it.
Comment by RehabRN — July 7, 2008 @ 8:18 am
This post really hit’s the nail on the head when it comes to patients dying. I recently had my first patient pass away as the nurse in charge- being the only qualified on duty. She was old and DNR but I still couldn’t sleep that morning worried that I had done something wrong. Silly I know, but I waited for the phone to ring telling me of a mistake I had made.
You really capture the emotion, great post.
Comment by it's fun to bank — July 7, 2008 @ 9:51 am
May… your writing is so touching. I really enjoy your posts. They always challenge me to really think about things….
And to ALL of you….
As both a lifelong patient (chronic illness since age 5) and a new nurse (BSN-RN in progress!), I can assure all of you beautiful nurses from the bottom of my heart that all, YES, ALL of you make a difference. You know who you are… those of you who smile, who put your hand on my arm when you know I’m in pain, you who are running like crazy from room to room but still check in just to see if I need anything. Sometimes all it takes is knowing I can trust you when you say “I’ll be with you the whole time,” or when you offer to bring me more juice when I don’t have the strength to get up.
And other times??
Sometimes it’s just that tiny little glimmer in your eyes… I don’t think you can see it, but we can. The longer you’re a patient, the easier you can recognize it. It separates fear from trust, safety from danger, comfort from distress. It’s enough to make us fight to keep our guards up or realize we can truly trust our lives with you. It’s a symbol of hope. It’s a whole of caring and yet a sense of precision. It’s a blend of so many things…. we patients, we just know. And when we see it in action? It makes us wish you could be our nurse forever. Seriously.
So thank you. All of you. You all are doing what I believe is the hardest job in the world when done right. You have quick, wise minds, amazing intuition, stores of strength, and enough compassion to hold the world in your arms.
I’m humbled and honored to be joining this profession, because it’s not a profession. It’s a lifestyle, a calling, and an art, and I don’t believe it should be taken any lighter than that.
You all deserve compliments, but remember… sometimes for people in such sick conditions, in so much pain, under so many medications, a smile from them should be enough to make your day.
Comment by amanda — July 7, 2008 @ 4:10 pm
Its simple…
It is because we are human…
It is as simple as that.
When things are good we see them as normal and just the run of the mill…
When things turn pear shaped we assign blame and because we can’t usually point the finger and say “it was your fault” we internalize and blame ourselves…
Because we are human…
Bet IT geeks don’t have this problem…
Comment by Kj — July 8, 2008 @ 3:23 pm
I think it is a more general phenomenon which is true of more than nurses and more than health care people.
It’s probably due to the fact that you consider that your job (or, more likely, your duty) is to make people go better. If they do, you think you’ve just done your job/duty. If they don’t, you think you’ve failed.
I’m a pretty good IT geek, which means that nobody is so crazy as to put their lives between my hands, but I nevertheless would feel like I’ve failed if someone came to die while I was dialing 911 (which is about the most I can do in terms of trying to save someone’s life.)
Comment by Citronella — July 8, 2008 @ 4:45 pm
I’m echoing other sentiments expressed here.
I had no idea nurses go through this.
30 minutes is a huge amount of time for your adrenaline to be pumping that hard, I can’t even imagine.
I’m in awe of you.
Comment by Veronica — July 8, 2008 @ 5:38 pm
wow, great post…
i know i take everything that goes wrong w/ my pt’s personally. i guess i believe my job as a nurse is to “fix it” no matter what “it” is.
how unrealistic is that????
Comment by Prisca — July 9, 2008 @ 6:14 am
I work on L&D and the shock is the same when we do a stat c-section and wind up losing the baby or, God forbid, the mom. We will always wonder what we did wrong without giving ourselves credit for the million little and big things we do right. We can’t have any more responsibility than to have someone’s life in our hands and when it goes bad we assume total responsibility for the outcome. Its overwhelming.
Comment by Theresa — July 9, 2008 @ 8:50 am
having attended lots and lots of codes, I know that I take it very personal and very hard if the code is my patient. Codes in general do not phase me. My patient coding makes me crazy with worries and also a bit of territorial issues. I’m very protective of my patients. I can’t imagine doing dialysis and having a patient code because it is such an invasive procedure to the body. I would think that a machine glitche or miscalculation could be to blame, but I don’t know much about dialysis. Nurses all know that she’ll only grow from this experience.
Great post.
www.callacode.blogspot.com
Comment by newgradnurse — July 13, 2008 @ 11:35 am
I think we all take “ownership” of patients and their successes and failures, often to a degree that we hurt ourselves in the process. It is a phenomenon that is common among nurses—perhaps because empathy and caring is such a part and parcel of why we become nurses in the first place.
Comment by Keith — July 19, 2008 @ 12:41 pm